It is not accurately “pure profit,” but this is a post that is so common sense and dead on that quibbling on that detail misses the point.
The question is: why would they reduce costs if they’re being paid? People being mad about it doesn’t affect their bottom line unless it actually affects their bottom line.
It’s more profitable to keep up the misery and take the gain until forced to change then apologize and change. It’s free money. Why would they charge less if they can make money charging more? There is no incentive for them to bring down their own profit margins just because people don’t like it.
It is not accurately “pure profit,” but this is a post that is so common sense and dead on that quibbling on that detail misses the point.
The question is: why would they reduce costs if they’re being paid? People being mad about it doesn’t affect their bottom line unless it actually affects their bottom line.
It’s more profitable to keep up the misery and take the gain until forced to change then apologize and change. It’s free money. Why would they charge less if they can make money charging more? There is no incentive for them to bring down their own profit margins just because people don’t like it.