Paywall, didnt read

is it us (the management) that are wrong here? NO… its the customers fault for not buying our shit

there are power plants or factories that basically heat water with their residual heat production (that would just get wasted) and pump the heated water to residual areas where people use it to heat their homes

yep it was… which makes it more impressive to implement it this way

The randomized empty open world planets wasn’t great but they also did that in Daggerfall so I don’t think it was totally unprecedented

Well, in case of daggerfall you could actually move through the land to the next city/town without a single loading screen. And in theory you could move from one end of the land to the other end (but the game would likely crash due to procedural generation or memory issues before)

PW;DR

and neither case provides a service in a state that should be exposed to the outside. Either due to malice or incompetence.