I had to help out behind the register at a mcdonald’s for a scout thing, I was supposed to upsell coupon books. I spent about 2 hours standing next to a teenage girl who calmly stood there and took a near non stop stream of abuse from entitled idiots. People got mad at her when the kitchen messed up their order. They got upset at her over price changes since their last visit. They got mad at her when an item was missing out of a 4-bag $80 order (they unbagged and checked everything there on the counter). One particular piece of shit actually got mad because the girl didn’t recognize him and know his usual order as he was in there a lot, according to him. That one really blew my top. The casual way in which people were awful to the cashier just blew my mind.
They got mad at her when an item was missing out of a 4-bag $80 order (they unbagged and checked everything there on the counter).
That one seems valid. That person got burned before with the staff not bothering to do their job and were NOT going to short their friend whatever item(s) the staff kept for themselves. Sure, you can say the counter girl didn’t do the bagging, but she’s the one that the customer is supposed to tell, and it is hard not to be angry when you’ve paid for stuff and you’re getting shorted – AND there’s almost surely another person relying on you to get it right this time. It shouldn’t take so much effort to just get the stuff you paid for.
That’s true, but I don’t know how much of a stink was made. If someone is unbagging everything at the counter, they’ve probably been burned before, so I can see some reason to take a harsh tone – enough to show they’re tired of the BS. If, instead, they started throwing things and screaming obscenities, yeah, that’d be an overreaction.
it’s definitely not valid. Anyone getting upset at fast food workers just doing their jobs can get fucked. They could have resolved the issue without being assholes, she was nothing but polite to them and it wasn’t her fuckup.
… but they WEREN’T doing their job. I’ve been a counter cashier at a burger joint. Most of the job was getting the order correct and taking in money properly, but I also has to to things like add extra relish packets and see that I was giving them the correct food. That’s the job. You give the customer what they ordered. That is the EASY part. The hard part is dealing with the people trying to scam you with bill-switching/wrong-change schemes (though I suspect those are less common as fewer people use cash now).
I had to help out behind the register at a mcdonald’s for a scout thing, I was supposed to upsell coupon books. I spent about 2 hours standing next to a teenage girl who calmly stood there and took a near non stop stream of abuse from entitled idiots. People got mad at her when the kitchen messed up their order. They got upset at her over price changes since their last visit. They got mad at her when an item was missing out of a 4-bag $80 order (they unbagged and checked everything there on the counter). One particular piece of shit actually got mad because the girl didn’t recognize him and know his usual order as he was in there a lot, according to him. That one really blew my top. The casual way in which people were awful to the cashier just blew my mind.
That one seems valid. That person got burned before with the staff not bothering to do their job and were NOT going to short their friend whatever item(s) the staff kept for themselves. Sure, you can say the counter girl didn’t do the bagging, but she’s the one that the customer is supposed to tell, and it is hard not to be angry when you’ve paid for stuff and you’re getting shorted – AND there’s almost surely another person relying on you to get it right this time. It shouldn’t take so much effort to just get the stuff you paid for.
But you can nicely check your items and say “ope looks like one of the fries got missed” and not make a big stink about it
That’s true, but I don’t know how much of a stink was made. If someone is unbagging everything at the counter, they’ve probably been burned before, so I can see some reason to take a harsh tone – enough to show they’re tired of the BS. If, instead, they started throwing things and screaming obscenities, yeah, that’d be an overreaction.
it’s definitely not valid. Anyone getting upset at fast food workers just doing their jobs can get fucked. They could have resolved the issue without being assholes, she was nothing but polite to them and it wasn’t her fuckup.
Be Polite and don’t come back. That’s my rule of thumb.
Meanwhile on the other side of the coin, people have literally been shot and killed for having an extra item in their bag that they didn’t pay for.
… but they WEREN’T doing their job. I’ve been a counter cashier at a burger joint. Most of the job was getting the order correct and taking in money properly, but I also has to to things like add extra relish packets and see that I was giving them the correct food. That’s the job. You give the customer what they ordered. That is the EASY part. The hard part is dealing with the people trying to scam you with bill-switching/wrong-change schemes (though I suspect those are less common as fewer people use cash now).